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Terms and Conditions That Govern Your Account

Before you open an account on nagad, these terms set out what you agree to and what we commit to in return — covering everything from wallet deposits via bKash, Nagad and Rocket through to how disputes are handled.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and verification conditionsAccount suspension policyJurisdiction-dependent access
nagad Terms and Conditions That Govern Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause in these terms is unclear, or you believe a decision affecting your account was applied incorrectly, contact us directly. Our support team can clarify policy wording, walk you through the verification steps for bKash or Nagad withdrawals, and escalate formal disputes to the appropriate internal team. Do not rely on third-party sources to interpret these terms — come to us.

Live Chat Start a live chat session from your account dashboard. This is the fastest route for questions about wallet rules, account status or a specific clause in these terms.
Email Support Send a detailed message to our support address for written clarification on terms clauses, dispute submissions or account-verification queries that need a documented response.
Account Help Centre The Help Centre inside your account covers the most common terms questions — wallet Deposit references, withdrawal holds and what triggers an account review — with step-by-step answers.
HOW WE UPHOLD THESE TERMS

Our Commitments Under This Agreement

These terms are not one-sided. We hold ourselves to the same standards we ask of you — transparent wallet processing, clear account-security practices and a documented path for raising concerns. Here is how we put that into practice across four key areas.

Wallet Transaction Records

Every bKash, Nagad and Rocket transaction on your account is logged and timestamped. You can review your full deposit and withdrawal history directly from the account wallet section at any time.

Account Security Standards

We use OTP verification on login and on withdrawal requests. If unusual activity is detected on your account, access is suspended pending identity confirmation — your funds remain held, not forfeited.

Data Retention and Access

Account data is retained for the period required under applicable regulations. You may request a copy of the personal data we hold by submitting a written request through our support email.

Dispute Resolution Path

Disputes must be submitted within 30 days of the event in question. Our internal review team assesses each case against the recorded transaction log and responds in writing with a reasoned outcome.

Questions About These Terms, Answered

The questions below cover what Bangladesh-based account holders ask most often about how these terms apply to their account, their wallet and their rights.

Yes. One agreement covers your full account — sports betting markets including cricket and football, and all casino sections. There is no separate contract for each product area.

For material changes, we notify you via the contact details on your account before the update takes effect. Minor clarifications may be updated without prior notice, but the effective date is always shown on this page.

Funds in your account wallet are held — not forfeited — during a suspension. After identity verification is completed, eligible balances are processed according to our withdrawal procedure under these terms.

Access and eligibility depend on your local law and the eligible regions we support. You are responsible for confirming that using this platform is lawful in your specific jurisdiction before opening an account.

Submit your dispute in writing via our support email within 30 days of the event. Include your account reference and the transaction record. Our review team responds with a documented outcome.

Yes. Send a written data-access request through our support email. We will confirm what data we hold, how long we retain it, and provide a copy in line with the applicable data regulations for your region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.